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In a recent study, customers were asked to report what criteria accounted for their satisfaction. Aside from patient safety, customers said that service and support were nearly as important as product performance and price.1 That is why customer satisfaction goes beyond providing safe, effective contrast agents. As a result, year after year, healthcare providers highly rank us for product service and support. Over the years, our products have been backed by comprehensive service and support, including:
- Bayer HealthCare Pharmaceuticals Sales Consultants who are ranked among the best in the industry for technical knowledge by radiologists and radiologic technologists3
- A 24-hour Product Information Hotline to answer clinical and safety questions (1-888-84 Bayer)
- Accredited continuing education programs that teach the value, techniques and protocols of diagnostic imaging
- Business, management and operational programs for radiology administrators and materials managers in free-standing facilities and hospitals
- Bayer HealthCare Pharmaceuticals has partnered with the industry's leading hardware and software manufacturers to help customers acquire the CT and MR products and services they need to help enhance their clinical performance and bring efficiencies to their business
- A comprehensive Internet-based education and training program made possible through an educational grant from BHCP (www.radinfonet.com)
- Rated #1 for product training by customers2
- Assistance in addressing coverage, coding and reimbursement issues, including:
- The Reimbursement Hotline (1-800-423-7539) answers reimbursement questions about anything from billing and coding to insurance coverage and forms.
1 Johnson, Zabor & McManus, Inc., Corporate
Satisfaction. January 2003 (Data on File).
2 Johnson, Zabor & McManus, Inc., Corporate Satisfaction. January
2000, 2002, 2003 (Data on File).
3 Sponsored by ICPME Ithaca (Data on file); supported by Bayer HealthCare Pharmaceuticals.
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